Return Policies


General Policy


These are ECOPOWERTECH.com’s (“ECOPOWERTECH”, “we” or “our”) Standard Return Policies applicable only to products purchased by you directly from the ecopowertech.com website.

  • All product returns require a Return Merchandise Authorization (RMA) number.  You may obtain an RMA number by contacting Ecopowertech Customer Service through any of our contact methods provided at www.ECOPOWERTECH.com/Contact-Us.html
  • Products that are not eligible for return and will be sent back to you at your cost and expense if received by us:
    • Any product not purchased from ecopowertech.com
    • Any product without a valid, readable serial number, including but not limited to products with missing, damaged, altered, or otherwise unreadable serial number
    • Any product that is returned without all original packaging and accessories, including the retail box, manuals, cables, and all other items originally included with the product
    • Any product from which the UPC code has been removed from its packaging
    • Any product that exhibits physical damage
    • Any product for which you have submitted a mail-in rebate

Mail-In Rebate Policy


Any product offering a mail-in rebate is not returnable to ECOPOWERTECH once the rebate has been filed. Be sure that the product is functional and that you intend to keep the product before sending in for your rebate. Products missing UPC codes or serial numbers from the box are NOT returnable. Only the product manufacturer can replace a defective item missing the UPC code.


Out-of-Stock (Back-Order) Items


If ECOPOWERTECH no longer carries an item that is sent in for replacement, or if that item is simply out of stock, the item will be sent to our Back-Order RMA Department. You will be notified via email of two options: 1) ECOPOWERTECH can send you a comparable replacement item, or 2) ECOPOWERTECH can issue you a refund at the current market value of the product. A current-market-value refund may not exceed the original invoice price. If the item is returned within 30 days of the original invoice date, a full refund will be issued.


Quantity Purchases


While ECOPOWERTECH is more than happy to fill your order for a quantity of ten (10) or more of any given item in our inventory on a single purchase order, please understand that an order of that size, once purchase is completed, is automatically non-refundable. All other specific conditions related to the ordered item still apply, including any and all stipulations relative to any available replacement return policies. Please contact Customer Service with any questions you may have.


Standard Return Policy


  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: Yes

This is our Standard Return Policy. Items covered by this policy (those products for which ECOPOWERTECH states "This item may be returned for a replacement or refund within 30 days only") must be returned to ECOPOWERTECH 30 days of the invoice date for this policy to apply. “Return” constitutes receipt of the product by ECOPOWERTECH, and not the mere issuance of an RMA.


>Limited Replacement Only Return Policy


  • Return for refund within: non-refundable
  • Return for replacement within: 30 days

Products that state "This item is covered by ECOPOWERTECH.com's Replacement Only Return Policy", or items labeled as “Non-refundable” (or similar labeling) must be returned to ECOPOWERTECH within 30 days of the invoice date for this policy to apply. Products covered by this return policy may only be returned for a replacement of the same or equivalent item. “Return” constitutes receipt of the product by ECOPOWERTECH, and not the mere issuance of an RMA.


>Open Box Refund Only Return Policy


  • Return for refund within: 30 days
  • Return for replacement within: non-replaceable

Products that state "This item is covered by ECOPOWERTECH.com's Refund Only 30-Day Return Policy", or items labeled as “Non-Replaceable” (or similar labeling) must be returned to ECOPOWERTECH within 30 days of the invoice date for this policy to apply. Products covered by this return policy may only be returned for a refund. “Return” constitutes receipt of the product by Ecopowertech, and not the mere issuance of an RMA.

This is our Detailed Open Box Item Return Policy. ECOPOWERTECH often sells items that are listed as "open-box." Because these items are sold at greatly reduced prices, they are subject to a limited refund-only return policy. Such items can only be returned within 30 days of the applicable invoice date. “Return” constitutes receipt of the product by ECOPOWERTECH, and not the mere issuance of an RMA. ECOPOWERTECH cannot provide replacement service for these items, as their stock is limited. The entire risk as to the quality and performance of these items is with the buyer. These items have been tested for functionality, but may have superficial physical defects including, but not limited to, scratches, dings or dents. Should these items exhibit a functional defect following their purchase, the buyer (not the manufacturer, distributor, or ECOPOWERTECH) assumes the entire cost of all necessary servicing or repairs, unless otherwise required by law. These items are not covered by any 30-day satisfaction guarantee.

If you purchase an Open-Box product ECOPOWERTECH guarantees only that you will receive the product itself; accessories MAY OR MAY NOT BE INCLUDED with Open-Box products. Ecopowertech will not send you a missing accessory, even if the missing accessory is required in order to properly make use of all the product’s advertised functions.


Limited Refund Only 30-Day Return Policy


  • Return for refund within: 30 days
  • Return for replacement within: non-replaceable

Products that state "This item is covered by ECOPOWERTECH.com's Non-Replaceable 30-Day Return Policy", or items labeled as “Non-Replaceable” (or similar labeling) must be returned to ECOPOWERTECH within 30 days of the invoice date for this policy to apply. Products covered by this return policy may only be returned for a refund of the same or equivalent item. “Return” constitutes receipt of the product by ECOPOWERTECH, and not the mere issuance of an RMA.



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